Refund & Cancellation Policy
- If a customer’s card or bank account has been charged more than once due to a technical fault, or if a customer’s account has been debited excessively in a single transaction due to a technological error, no refunds will be given for previously paid amounts through the payment gateway. In such circumstances, the excess money, minus Payment Gateway costs, will be reimbursed to the Customer. Due to a technical mistake, payment is paid to the Customer’s Card/Bank Account, but examination enrollment is unsuccessful. UBID would supply the enrollment at no additional expense to the customer. However, if the Customer decides to request a refund of the payment, he or she will be repaid net of any Payment Gateway costs or other charges.
2. The consumer must send an email requesting a refund, along with the transaction number and original payment receipt (if any) issued at the time of payment, or the customer can request it through a ticket.
3. An email in the recommended format should be submitted to firstname.lastname@example.org, or the user can seek a refund through ticket.
4. The email will be manually processed, and if the claim is found to be valid, the excess amount will be refunded by Ubid payments gateway mode via electronic mode in Favour of the applicant, with confirmation sent to the mailing address specified in the online registration ticket or email, within 10 calendar days of receipt of such claim. The money will appear in your bank account between 3-21 days, depending on your bank’s policy.